Return Policy

At Toto Store, we strive to provide the best shopping experience for our customers. If you are not satisfied with your purchase, we are here to help. This policy outlines our terms and procedures for returns.

Return Conditions

1. Time Frame: You can request a return within 30 days from the date of purchase.
2. Product Condition: The product must be unused and in its original condition, including all accessories and original tags.
3. Receipt or Invoice: The receipt or invoice must be provided as proof of purchase.

Procedures

1. Contact Customer Service: Please contact our customer service team at [phone number or email] to initiate a return request.
2. Prepare the Product for Return: Ensure the product is securely repackaged with all accessories and original documentation.
3. Send the Product: Send the product to our specified address. You can use your preferred shipping service, but we recommend using a service that provides tracking.

Refunds

• Monetary Refunds: Once we receive and inspect the product, we will notify you of the return outcome. If approved, we will initiate a refund to the original payment method within 7-10 business days.
• Exchanges: If you wish to exchange the product for another item, please let us know when you initiate the return request.

Terms and Exceptions

• Some products may not be eligible for return due to their nature (such as customized or significantly used items).
• Products damaged or missing parts for reasons not due to our error may not be eligible for a full refund.

Contact Us If you have any questions about the return policy, please contact us