Frequently Asked Questions

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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How Can I Cancel Or Change My Order?

To cancel or change your order, follow these steps:

1. **Contact Customer Service:** Reach out to the company's customer service department. You can find their contact information on their website or in the order confirmation email.

2. **Request Cancelation or Change:** When contacting customer service, request to cancel or change your order. You may need to provide your order number and other necessary details to verify your identity and the order.

3. **Check Company Policy:** Verify the company's policy regarding order cancellations or modifications. Policies can vary based on the type of goods and the status of the order.

4. **Timing is Key:** Contacting them promptly increases the chances of canceling or modifying the order. Once a certain period has passed or if the order has already been shipped, cancelation or changes may be more difficult.

5. **Confirmation:** Ensure you receive official confirmation of the cancelation or modification from customer service to verify that your request has been processed correctly.

Always read and understand the company's terms and conditions regarding order cancellations and changes before making a purchase for a full understanding of applicable policies.

Do I need an account to place an order?

Yes, you usually need an account to place an order on most online stores. Creating an account allows you to track orders, manage personal information and shipping addresses, benefit from special offers and discounts, and receive updates on order status and new promotions.

If you're visiting a store for the first time and planning to make a purchase, you may need to create an account before completing your order. The account creation process is typically straightforward, requiring basic information such as your name, email address, and password.

If you have any other questions about the shopping process or managing accounts, feel free to ask!

How Do I Track My Order?

Log in to Your Account: Log in to your account on Tooto Store. If you're a new customer, you may need to create an account first.

Go to Orders Page: Once logged in, navigate to your account or dashboard. Look for a link that says "Orders" or "Order Status".

Select Your Order: Find the order you wish to track and click on its link or order number.

Track Order Status: You'll see details of your order including its current status, shipping information, and delivery updates. You can monitor the progress of your shipment from this page or refer to email notifications you receive from Tooto Store regarding your order status.

Contact Customer Service: If you have any questions or issues tracking your order, feel free to contact customer service for assistance. You can usually find customer service contact information on the Contact Us page or at the bottom of the store's website.

How Can I Return a Product?

How to return products in the Toto store

We care about your complete satisfaction when you shop at Tutu Store. If you are not satisfied with the product you received or have another reason to return it, please follow these simple steps:

Contacting Customer Service: Contact our customer service team on the Contact Us page or send an email to support@totooshop.com during the return period.

Preparing the product for return: Pack the product securely in its original packaging with all relevant accessories and documents.

Return Shipping: Have a reliable shipping company pick up the packed package and send it to our return address, which will be provided to you when contacting customer service.

Return Review and Processing: Once we receive the product and verify its condition, we will process your return request and provide a refund or replacement as needed.

We aim to make the return process easy and convenient for you. For more details about our return policy, you can visit the “Return Policy” page on our website.

Thank you for trusting Tutu Store!